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Disruptions happen. Knowing your rights keeps you from accepting less than owed — and recording everything helps any later claim.
On the spot: what to ask - Information: the airline must inform cause and forecast at reasonable intervals. - Material assistance: depending on wait length, communication, meals and, for long waits, hotel and transport apply. - Rebooking or refund: for cancellations and long delays, you may demand alternatives.
Record everything Keep boarding passes, spending receipts, notice screenshots and service protocols. If you booked via an agency, call it immediately — we handle rebooking for you.
Official sources - Delays and cancellations — ANAC
Last reviewed: 2026-09-24. Specific rules vary by flight jurisdiction.